FAQ

Welcome to the RareVaulto page. Here you'll find answers to some of our most commonly asked questions. If you need additional assistance, please don't hesitate to contact our customer support team.

1. Are your Pokémon products authentic?

Yes. We guarantee that all Pokémon Trading Card Game products sold by RareVaulto are 100% authentic and sourced from trusted distributors and suppliers.

2. How long does shipping take?

Estimated delivery times are:

  • United Kingdom: 3–6 Business Days

  • Europe: 5–10 Business Days

  • United States & Canada: 7–20 Business Days

  • Australia & New Zealand: 7–18 Business Days

  • Other International Destinations: 10–20 Business Days

Delivery times are estimates and may vary due to carrier or customs delays.

3. When will my order be processed?

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays are processed on the next business day.

4. Will I receive tracking information?

Yes. Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Please allow up to 48 hours for tracking updates to appear.

5. Do you ship internationally?

Yes. We proudly ship to many countries around the world.

Shipping availability and delivery times may vary depending on your location.

6. Can I cancel my order?

Orders may be cancelled before they have been processed for shipment.

If your order has already been shipped, it cannot be cancelled. You may request a return if your purchase qualifies under our Return & Refund Policy.

7. What if my order arrives damaged?

Please contact us within 48 hours of delivery.

Include:

  • Your order number

  • A description of the issue

  • Photos of the damaged item and packaging

We'll review your claim and work with you to resolve the issue as quickly as possible.

8. Do you accept returns?

Yes. Eligible items may be returned within 30 days of delivery, provided they meet the conditions outlined in our Return & Refund Policy.

Certain products, including opened trading card products, graded cards, gift cards, and final sale items, are not eligible for return.

9. What payment methods do you accept?

We accept a variety of secure payment methods, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

Available payment options may vary depending on your location.

10. Is my payment information secure?

Yes.

Your payment is processed through trusted third-party payment providers using industry-standard encryption.

RareVaulto does not store your complete credit or debit card information.

11. Do you sell sealed products?

Yes.

We offer a variety of factory-sealed Pokémon Trading Card Game products, including booster packs, Elite Trainer Boxes, booster boxes, collection boxes, and other collectible items.

12. Do you offer pre-orders?

Yes.

Selected upcoming Pokémon releases may be available for pre-order.

Estimated release dates are subject to change based on manufacturer or distributor schedules.

Please see our Pre-Order Policy for additional information.

13. Why was my order shipped in multiple packages?

Orders containing multiple items may be shipped separately depending on product availability or warehouse logistics.

If this occurs, you will receive separate tracking information for each shipment when applicable.

14. What should I do if I entered the wrong shipping address?

Please contact us immediately at contact@RareVaulto.shop.

If your order has not yet been shipped, we will do our best to update the shipping address.

Once an order has been dispatched, we may not be able to make changes.

15. How can I contact customer support?

We're always happy to help.

Email: contact@RareVaulto.shop

Phone: +1 (479) 345-1674

Business Address:
34 Overton Circle
LITTLE WALSINGHAM, NR22 5NQ

Still Need Help?

If your question isn't answered here, please contact our customer support team.

We're committed to providing friendly, professional assistance and responding to inquiries as quickly as possible.

Thank you for choosing RareVaulto!