Refund policy

At RareVaulto, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

You may request a return within 30 days of receiving your order, provided that the following conditions are met:

  • The item is unused, unopened, and in its original condition.

  • All original packaging, accessories, labels, and promotional items are included.

  • The item shows no signs of wear, damage, or misuse.

  • You provide proof of purchase, such as your order confirmation or receipt.

RareVaulto reserves the right to refuse returns that do not meet these requirements.

Non-Returnable Items

For quality, safety, and collectible reasons, the following items cannot be returned unless they arrive damaged or incorrect:

  • Opened Pokémon Trading Card Game booster packs

  • Opened Elite Trainer Boxes

  • Opened booster boxes

  • Opened collection boxes

  • Loose trading cards

  • Graded trading cards

  • Digital products or gift cards

  • Clearance, final sale, or discounted items marked as non-returnable

  • Mystery boxes after opening

  • Customized or personalized products

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of:

    • The item

    • The packaging

    • The shipping label

After reviewing your claim, we will offer an appropriate solution, which may include a replacement, store credit, or refund.

How to Request a Return

To start a return:

  1. Contact our customer support team at contact@RareVaulto.shop.

  2. Include your order number and reason for the return.

  3. Wait for return authorization before sending your item.

  4. Carefully package the item to prevent damage during transit.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

  • If the return is due to our error (wrong item, damaged item, or defective product), RareVaulto will cover the return shipping costs.

  • If the return is for any other eligible reason, the customer is responsible for return shipping expenses.

We recommend using a tracked and insured shipping service, as we cannot guarantee receipt of returned packages.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing typically takes 5–10 business days, depending on your payment provider or financial institution.

Original shipping charges are non-refundable unless the return is due to our error or required by applicable law.

Exchanges

We accept exchanges for eligible items if:

  • The product arrived damaged or defective.

  • You received the wrong item.

For all other situations, we recommend requesting a refund (if eligible) and placing a new order.

Order Cancellations

Orders may be cancelled before they are processed for shipment.

Once an order has been shipped, it cannot be cancelled and must instead follow our return process if eligible.

Pre-order cancellations may be subject to the terms outlined in our Pre-Order Policy.

Refused or Undeliverable Packages

If a package is returned to RareVaulto due to:

  • An incorrect shipping address provided by the customer

  • Failure to collect the package

  • Refused delivery

The customer may be responsible for any additional shipping charges incurred to resend the package. Refunds may be reduced by any shipping or handling costs that cannot be recovered.

Fraud Prevention

RareVaulto reserves the right to refuse returns or refunds in cases involving:

  • Fraudulent claims

  • Abuse of the return policy

  • Excessive return activity

  • Returned items that have been altered, damaged, or used

Consumer Rights

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws. Where local laws provide greater protections, those laws will prevail.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

RareVaulto

Email: contact@RareVaulto.shop

Phone: +1 (479) 345-1674

Business Address:
34 Overton Circle
LITTLE WALSINGHAM, NR22 5NQ

Our customer support team is happy to assist you with any questions regarding your order.